We are seeking a driven and dynamic Service Manager to support our services.

Responsibilities:

• Ensure there are clear lines of accountability, so everyone knows to whom to refer and report issues arising from their respective work roles.
• Encourage innovation, creativity, staff development and learning at all levels.
• Provide regular supervision and annual appraisal to staff in line with our care’s expectations, providing a consistently professional and supportive approach.
• Ensure all company policies and procedures, including Health and Safety are adhered to, completing any relevant documentation and reports such as RIDDOR.
• To be aware of and enforce the Data Protection Act 1984 (GDPR principles) particularly in relation to documentation and the handling of confidential information. Any employee found to have permitted an unauthorised disclosure might lead to the Company and an individual being prosecuted.
• Where necessary ensure that all disciplinary and grievance procedures are carried out in line with company policy and statutory requirements.
• To ensure all professional, mandatory, and other training courses are kept up to date for yourself and all staff.
• To ensure good quality working relationships are built and maintained between staff and the individuals they are supporting.
• To ensure a range of meetings take place which to are to include regular resident and staff meetings, making sure that all communications from those meetings are effective and available to all.
• To manage the Registered Nurses and the Health Care Assistants rota’s, annual leave requests, sickness, and the return to work process.
• Work with the Recruitment and Training departments to ensure a collaborative approach is maintained re the recruitment, training, and retention of staff.
• To develop positive relationships with all key stake holders, commissioners, and funding authorities, ensuring effective partnerships are developed and maintained.
• To act as an ambassador for Tacolneston Lake and Our Care Group, representing the company where necessary at events, external meetings and in the local community.
• To ensure the physical environment at the centre is well maintained, safe, fit for purpose and compliant with all legislative requirement, liaising with the Estates Manager as required.
• Ensure the relevant risk assessments for both staff and service users are completed, maintained, and reviewed as required, protecting them from potential harm to their health and welfare both inside and outside the service.
• To ensure business continuity during and following any major incident or emergency ensuring reporting procedures are adhered to.

For more information, contact Chris Taylor on +44(0) 203 411 5531 or email on chris@permanenthire.co.uk