Overall purpose of the role You will be managing the Telecare Response Service in Hertfordshire. This is a 24/7 response service. The Independent Living Service Manager for the Telecare Service will co-ordinate and develop the service to ensure that IL services are provided in a comprehensive and co-ordinated way. They will manage the services and ensure that all appropriate service standards, recognised good practice, legal requirements and budgetary management are incorporated into a quality programme that meets the needs of our beneficiaries and values the work of volunteers. The Independent Living Service Manager will actively network among Health & Social Care related bodies in the area to establish the Red Cross through in the relevant communities and advocate on behalf of local beneficiary needs. The post holder works closely with the Area Business Development Manager as well the IL Operations Manager to maintain service contracts accordingly. The posts core working hours are 9am – 5pm Monday to Friday and there may be a requirement for very occasional evening and weekend work but this will be agreed prior to the event. You will be part, of a regular 24 hour duty officer on-call rota which wil require you to be available to answer any emergencies that come through, the calls received are very few and far between and you will be required to be on call at least once every 10 weeks.