The Deputy Manager will assist the Registered Manager to ensure that the service meets regulations, standards and expectations and that compliance is achieved in all relevant areas. To achieve this and a positive customer experience the Deputy Manager will be expected to: • Assist the Registered Manager to provide vision, management and leadership that inspires and encompass the Trust’s values, strategic objectives and to establish a service that meets regulatory and organisational standards and relevant good practice guidelines. In particular to assist the Registered Manager to establish the Home to be rated ‘good’ or above in relation to the five CQC criteria of being safe, caring, responsive, effective and well-led. The Deputy Manager will contribute to and embrace new initiatives such as the implementation of digital technologies in order to enhance practice and outcomes and will take a proactive role in change management that will lead to successful implementation of such schemes. • Establish good standards of care and clinical practice which ensure that residents receive appropriate care and interventions that respond to their needs and lead to optimum wellbeing and ensure that these are documented as required. In addition to the care provided in the Home, the Deputy Manager will assist the Registered Manager to establish links with external agencies which will assure good access to health care for the residents of the Home. • Ensure that the Home is staffed appropriately to meet the needs of the residents it provides services to. This means that the appropriate number of staff with the relevant skills, experience and competency are present. The Deputy Manager will assist the Registered Manager to ensure that systems are in place to enable staff to access learning and appropriate training and professional development including supervision, performance reviews, reflective sessions and handovers and that they are registered with any appropriate licencing bodies (such as NMC). The Deputy Manager will also assist the Registered Manager to ensure that all staff comply with eligibility criteria to work in the UK and in a care environment and that all required documentation is available in the Home. • Through training, auditing, surveys and monitoring to ensure that all aspect of the service meet agreed and required safety and quality standards. The Deputy Manager will work with the Registered Manager to establish monitoring mechanisms some of which are organisational, such as KPIs, which the DeputyManager will share with the Registered Managerin order to lead to learning and improvements. The Deputy Manager will be proactive in seeking feedback from stakeholders, responding to complaints and reporting to regulatory agencies, applying the Duty of Candour principles. • Optimise the financial status of the Home by seeking and maximising opportunities to achieve full occupancy at the relevant rates. The DeputyManager will be expected to assist the Registered Manager to operate within the budget achieving surplus when possible as well as working with the FinanceManager and other colleagues to achieve this and monitor it closely, identifying potential risk and being proactive in intervening to avoid these or when adverse trends are identified. • To communicate clearly, concisely and appropriately with all internal and external stakeholders, using all communication mediums including relevant technologies. The Deputy Manager will also ensure that communication with stakeholders is positive throughout the Home and its staff and that up-to-date information is readily available as appropriate. The Deputy Manager will assist the Registered Manager to also seek to reach out to external agencies working in collaboration and contributing to improvements in health and social care. • Ensure the maintenance and optimisation of the physical environment of the Home. This includes private, communal, office and plant spaces, internal and e